Articles

Curiosity Built the Unicorn: Why the Most Innovative Companies Don’t Follow the Rules

Christie Pronto
May 30, 2025

Curiosity Built the Unicorn: Why the Most Innovative Companies Don’t Follow the Rules

We tend to think of innovation as lightning in a bottle—a flash of brilliance that strikes the chosen few. 

But more often, it's something quieter. It's someone asking, "What if there's a better way?" and refusing to let that question go.

That mindset—the relentless curiosity, the willingness to reimagine systems we’ve all accepted as "just how it is"—isn’t just the engine of creative individuals.

 It’s the foundation of the world’s most transformative businesses. And it’s what your company needs if you want to do more than survive the next wave of disruption.

Because curiosity isn’t just about creativity. It’s about clarity. 

About trust. 

About designing workflows that reflect how your people actually think and work—not how an off-the-shelf product decided you should. 

That kind of thinking isn’t fringe; it’s a competitive advantage.

The best systems don’t come from efficiency hacks. 

They come from uncomfortable questions. And when companies stop asking those questions, they stop moving. 

That’s not a mindset issue—it’s a survival issue.

Curiosity is the beginning of every system worth trusting. Not just because it leads to better features or faster workflows—but because it demands you understand who you’re building for. It makes you listen. 

It puts friction under the microscope instead of writing it off as “just part of doing business.”

The Real Cost of Playing It Safe

Too often, businesses stop asking the right questions. 

They chase software because it’s what everyone else uses. They layer bandaids on broken processes. They hire more people just to keep duct-taped systems afloat. 

And in doing so, they erode their ability to adapt, to simplify, to grow.

They also erode morale. 

Teams spend their time navigating inefficiencies instead of doing the work they were hired to do. The cost isn’t just financial. It’s cultural.

 When people stop asking questions, they stop caring. They stop believing that things can change. And they carry that disillusionment with them, year after year.

And that mindset metastasizes. 

Suddenly leadership teams are reporting numbers, not insight. Decision-makers default to what’s “safe” instead of what’s right. Innovation stalls because everyone’s too busy reacting to symptoms instead of addressing root causes. 

All of it starts with an inability—or unwillingness—to challenge the status quo.

Over time, these decisions calcify. What started as a quick workaround becomes the new normal. 

People learn to live with inefficiency, and worse, they begin to defend it. Fear of disruption turns into fear of change. And businesses lose their edge—not with a dramatic crash, but with a quiet decline that no one feels until it’s too late.

The most dangerous phrase in business isn’t “we’re failing.” It’s “this is just how we’ve always done it.”

The ones who break that cycle? 

They’re the ones who lead.

Airbnb Summer Release

The Pattern Behind Every Market-Shaping Idea

Every major market shift starts the same way: someone notices something others ignore. Airbnb didn’t launch with funding or fanfare. 

It launched with frustration. 

Expensive hotels. 

Untapped housing. 

They didn’t ask how to disrupt Hilton. They asked, "What if travel didn’t depend on hotels at all?"

Amazon’s defining move—Prime shipping—wasn’t about speed. It was about trust. They weren’t solving a logistics problem. 

They were solving a confidence problem. 

Can we remove every hesitation someone might have about buying online? 

The result wasn’t faster shipping—it was a completely reshaped set of customer expectations.

Even Adobe, one of the most entrenched names in digital creativity, didn’t settle. 

They asked, "What if creating wasn’t reserved for professionals?" Their tools now act as creative partners, lowering the barrier to entry so more people can participate. 

They didn't build new software. They rebuilt their philosophy.

These stories aren’t just examples of innovation. 

They’re evidence of a different operating system—one powered by curiosity. One that assumes the default might not be the best. 

One that turns frustration into fuel.

And none of these transformations would have happened if those companies had accepted the systems around them. 

They succeeded not because they optimized the old model, but because they had the nerve to throw it out.

ADHD, Systems, and the Need to Rewire

The people who often see these questions first—the ones who get frustrated with inefficiency and rules that don’t make sense—are the ones the system wasn’t built for. 

People with ADHD. Neurodivergent thinkers. Strategic disruptors. They're not “difficult.” 

They’re the canaries in the coal mine. Their frustration is insight. Their curiosity is diagnostic.

And here’s the part most companies miss: When you build systems that accommodate difference, you don’t just serve outliers—you serve everyone better. 

Tools that allow for more flexibility, clearer feedback loops, and fewer redundant steps don’t just help neurodiverse employees—they help every team member who’s ever been slowed down by clunky processes and unclear workflows.

When systems don’t flex for different minds, they don’t flex at all. And businesses that ignore those voices aren’t just limiting people—they’re limiting innovation. 

Because the ability to notice what's broken, to question it, and to reimagine something better? 

That’s the root of transformation.

You want innovation? 

Start by listening to the people most frustrated with how things work. 

Not because they complain—but because they see what no one else sees.

Build Systems That Invite Better Questions

You want better performance? 

Start by creating an environment where people can safely ask, “Why are we doing it like this?”

  • What’s this process really costing us?
  • Who is it actually serving?
  • What would it take to make this lighter, faster, smarter?

When those questions are encouraged—not punished—you uncover the friction that’s been quietly taxing your team. 

You find the places where trust has eroded. And you open the door to building something more aligned with how your team thinks and operates.

The biggest shifts don’t start in a boardroom. 

They start in a back-office conversation where someone finally says what everyone’s thinking: “There has to be a better way.”

If your team is afraid to say that out loud, your business is in trouble. Not because they don’t care. 

But because they’ve stopped believing change is possible.

That’s not a systems problem. 

That’s a leadership one. And it’s fixable—if you’re curious enough to ask why things feel heavy, hard, and unchangeable.

Curiosity isn’t just a skill set. It’s a signal. It tells you where the friction lives. It tells you what’s worth fixing. It tells you who’s paying the price for the inefficiencies no one wants to own.

When leadership rewards that signal instead of suppressing it, momentum builds. 

Culture shifts. And software—the right software—becomes a reflection of the values that got you there.

We believe that business is built on transparency and trust. 

We believe that good software is built the same way.

The companies that will win aren’t the ones with the most code. 

They’re the ones with the clearest purpose. The ones brave enough to ask the hard questions—and build something better from the answers.

Curiosity isn’t a luxury. It’s your strategic advantage.

And if your systems don’t support it, they’re holding you back.

Culture
Magic
Strategy
Christie Pronto
May 30, 2025
Podcasts

Curiosity Built the Unicorn: Why the Most Innovative Companies Don’t Follow the Rules

Christie Pronto
May 30, 2025

Curiosity Built the Unicorn: Why the Most Innovative Companies Don’t Follow the Rules

We tend to think of innovation as lightning in a bottle—a flash of brilliance that strikes the chosen few. 

But more often, it's something quieter. It's someone asking, "What if there's a better way?" and refusing to let that question go.

That mindset—the relentless curiosity, the willingness to reimagine systems we’ve all accepted as "just how it is"—isn’t just the engine of creative individuals.

 It’s the foundation of the world’s most transformative businesses. And it’s what your company needs if you want to do more than survive the next wave of disruption.

Because curiosity isn’t just about creativity. It’s about clarity. 

About trust. 

About designing workflows that reflect how your people actually think and work—not how an off-the-shelf product decided you should. 

That kind of thinking isn’t fringe; it’s a competitive advantage.

The best systems don’t come from efficiency hacks. 

They come from uncomfortable questions. And when companies stop asking those questions, they stop moving. 

That’s not a mindset issue—it’s a survival issue.

Curiosity is the beginning of every system worth trusting. Not just because it leads to better features or faster workflows—but because it demands you understand who you’re building for. It makes you listen. 

It puts friction under the microscope instead of writing it off as “just part of doing business.”

The Real Cost of Playing It Safe

Too often, businesses stop asking the right questions. 

They chase software because it’s what everyone else uses. They layer bandaids on broken processes. They hire more people just to keep duct-taped systems afloat. 

And in doing so, they erode their ability to adapt, to simplify, to grow.

They also erode morale. 

Teams spend their time navigating inefficiencies instead of doing the work they were hired to do. The cost isn’t just financial. It’s cultural.

 When people stop asking questions, they stop caring. They stop believing that things can change. And they carry that disillusionment with them, year after year.

And that mindset metastasizes. 

Suddenly leadership teams are reporting numbers, not insight. Decision-makers default to what’s “safe” instead of what’s right. Innovation stalls because everyone’s too busy reacting to symptoms instead of addressing root causes. 

All of it starts with an inability—or unwillingness—to challenge the status quo.

Over time, these decisions calcify. What started as a quick workaround becomes the new normal. 

People learn to live with inefficiency, and worse, they begin to defend it. Fear of disruption turns into fear of change. And businesses lose their edge—not with a dramatic crash, but with a quiet decline that no one feels until it’s too late.

The most dangerous phrase in business isn’t “we’re failing.” It’s “this is just how we’ve always done it.”

The ones who break that cycle? 

They’re the ones who lead.

Airbnb Summer Release

The Pattern Behind Every Market-Shaping Idea

Every major market shift starts the same way: someone notices something others ignore. Airbnb didn’t launch with funding or fanfare. 

It launched with frustration. 

Expensive hotels. 

Untapped housing. 

They didn’t ask how to disrupt Hilton. They asked, "What if travel didn’t depend on hotels at all?"

Amazon’s defining move—Prime shipping—wasn’t about speed. It was about trust. They weren’t solving a logistics problem. 

They were solving a confidence problem. 

Can we remove every hesitation someone might have about buying online? 

The result wasn’t faster shipping—it was a completely reshaped set of customer expectations.

Even Adobe, one of the most entrenched names in digital creativity, didn’t settle. 

They asked, "What if creating wasn’t reserved for professionals?" Their tools now act as creative partners, lowering the barrier to entry so more people can participate. 

They didn't build new software. They rebuilt their philosophy.

These stories aren’t just examples of innovation. 

They’re evidence of a different operating system—one powered by curiosity. One that assumes the default might not be the best. 

One that turns frustration into fuel.

And none of these transformations would have happened if those companies had accepted the systems around them. 

They succeeded not because they optimized the old model, but because they had the nerve to throw it out.

ADHD, Systems, and the Need to Rewire

The people who often see these questions first—the ones who get frustrated with inefficiency and rules that don’t make sense—are the ones the system wasn’t built for. 

People with ADHD. Neurodivergent thinkers. Strategic disruptors. They're not “difficult.” 

They’re the canaries in the coal mine. Their frustration is insight. Their curiosity is diagnostic.

And here’s the part most companies miss: When you build systems that accommodate difference, you don’t just serve outliers—you serve everyone better. 

Tools that allow for more flexibility, clearer feedback loops, and fewer redundant steps don’t just help neurodiverse employees—they help every team member who’s ever been slowed down by clunky processes and unclear workflows.

When systems don’t flex for different minds, they don’t flex at all. And businesses that ignore those voices aren’t just limiting people—they’re limiting innovation. 

Because the ability to notice what's broken, to question it, and to reimagine something better? 

That’s the root of transformation.

You want innovation? 

Start by listening to the people most frustrated with how things work. 

Not because they complain—but because they see what no one else sees.

Build Systems That Invite Better Questions

You want better performance? 

Start by creating an environment where people can safely ask, “Why are we doing it like this?”

  • What’s this process really costing us?
  • Who is it actually serving?
  • What would it take to make this lighter, faster, smarter?

When those questions are encouraged—not punished—you uncover the friction that’s been quietly taxing your team. 

You find the places where trust has eroded. And you open the door to building something more aligned with how your team thinks and operates.

The biggest shifts don’t start in a boardroom. 

They start in a back-office conversation where someone finally says what everyone’s thinking: “There has to be a better way.”

If your team is afraid to say that out loud, your business is in trouble. Not because they don’t care. 

But because they’ve stopped believing change is possible.

That’s not a systems problem. 

That’s a leadership one. And it’s fixable—if you’re curious enough to ask why things feel heavy, hard, and unchangeable.

Curiosity isn’t just a skill set. It’s a signal. It tells you where the friction lives. It tells you what’s worth fixing. It tells you who’s paying the price for the inefficiencies no one wants to own.

When leadership rewards that signal instead of suppressing it, momentum builds. 

Culture shifts. And software—the right software—becomes a reflection of the values that got you there.

We believe that business is built on transparency and trust. 

We believe that good software is built the same way.

The companies that will win aren’t the ones with the most code. 

They’re the ones with the clearest purpose. The ones brave enough to ask the hard questions—and build something better from the answers.

Curiosity isn’t a luxury. It’s your strategic advantage.

And if your systems don’t support it, they’re holding you back.

Our superpower is custom software development that gets it done.